Zendesk would be looking to sell more through its extensive sales team, and this acquisition achieves that rationalization if they can do a good job of the integration. I think Zendesk is counting on significant rationalization of marketing and sales costs that will be achieved post acquisition. It believes that the integrated entity will be able to offer improved customer feedback gathering and analytic capabilities and help Zendesk address issues to deliver a better customer experience. Momentive’s customer base and complementary capabilities will help provide Zendesk with significant opportunities for joint product adoption and drive Momentive’s enterprise growth. It believes that the addition will be accretive to its current operations and help accelerate Zendesk’s revenue plan to $3.5 billion in 2024, instead of the earlier target of 2025. The acquisition will allow Zendesk to create a customer intelligence company. Currently, there are more than 100 public apps on the SurveyMonkey platform aimed at various activities such as analytics, customer support, and marketing. It allows developers to list apps publicly on its marketplace as well. Momentive operates a Representational State Transfer (REST)-based API strategy for its platform that allows developers to build apps that can customize, automate analysis, and engage customers through instant responses to customer feedback. SurveyMonkey had rebranded itself as Momentive to assert its growth into other markets besides online surveys. Momentive used to be formerly known as SurveyMonkey, a global provider of online surveys. Recently, Zendesk announced the acquisition of San Mateo-based Momentive for an estimated $4.1 billion. ![]() ![]() For the full year, it expects revenues of $1.329-$1.335 billion compared with the market’s forecast of $1.31 billion. Adjusted EPS of $0.17 was ahead of the Street’s estimates of $0.16.įor the fourth quarter, Zendesk expects revenues at $366-$372 million, compared with the market’s forecast of $362.89 million. Zendesk’s revenues grew 32% to $347 million, ahead of the market’s estimate of $334.92 million. The big news for Zendesk though was the $4 billion acquisition of Momentive announced last month. Zendesk (NYSE: ZEN), a leading complaint management services provider, recently announced its third-quarter results that continued to outpace the market’s forecast.
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